Terms of Use
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Terms of Use

Definitions 

  • ‘Corporate Catering’ is defined as delivery only of food and non-alcoholic beverages Mon-Fri 9-4pm that does not fall under the definition of ‘Event Catering’ 
  • ‘Event Catering’ is defined as orders above 50 attendees 
  • ‘Staffed Event Catering’ is defined as orders which include Piccalilli event staff 

Weekday vs Weekend Catering: 

All menus available Monday to Friday 

  • Saturday, Sunday and public holiday rates apply 

Quotes, Ordering & Confirmation 

  • Quotes are in our system as a pending proposal. A quote does not proceed until Piccalilli Catering receives email confirmation by the client no later than 12pm the business day prior for corporate catering. For any event catering, quotes must be confirmed by email no later than 14 days prior to the event. A 50% deposit invoice is issued and payment must be received by the final details deadline (7 days prior to the event). 
  • Final Details for staffed event catering to be confirmed 7 days prior to the event. These include; location, menus, final numbers, timings, special diets, equipment 
  • All orders are to be placed via email. 
  • Final numbers and special diet (please see allergy disclaimer) deadlines as follows; 
  • 12 pm the business day prior for all ‘Corporate Catering’ 
  • 10am, 2 business days prior to delivery for ‘event catering’ 
  • Clients receive an email order confirmation once an order is confirmed 
  • It is the client’s responsibility to review the order and provide us with any amendments for corporate catering by final numbers deadline Be sure to review; 
    Date, delivery address, time/s of delivery, numbers, menu, invoicing details 

Cancellation of non-staffed event catering and corporate catering orders 

  • Cancellation within 48 business hours - 50% charge 
  • Cancellation within 24 business hours 100% charge 

Refund Policy

  • In the rare event an item cannot be produced on the day due to a supplier chain issue, you will be contacted and offered a substitute. If the substitute is satisfactory to you, your out of stock item will be removed and substituted item will be charged.
  • In the unlikely event an item is missing from your confirmed order upon delivery, please contact Piccalilli Catering (07) 3391 7114 asap as we may be able to resolve quickly for you, or offer a substitution or resolution. A refund will be issued for any confirmed missing items.
  • If you receive an incorrect item that has been substituted without your agreement, and you are dissatisfied with the suggested substitution, you will not be charged for the substitution.
  • If you receive an item and you are charged an item, that you did not order, you will receive a refund. Please be aware it is the customer’s responsibility to check all quotes and orders for accuracy and any revisions must be requested by writing via email only. Changes to orders must be sent through by the cut off deadline. If you have placed a shopping cart order, our sales team will review your order and make any necessary changes. They will email this confirmation to you and it is your responsibility to check the changes, answer any questions and verify the details.
  • On the infrequent occasion, an item is damaged on arrival, and inedible, please notify the sales team to be returned to our commercial kitchen for review. A confirmed damaged item will be refunded.

For information on refunds in relation to cancellations, please see our cancellation policy.

Cancellation of staffed event catering 

  • Cancellation within 7 days of event - 50% charge 
  • Cancellation within 3 business days 100% charge 

Should you cancel your order, Piccalilli Catering gladly delivers your order to the local shelters we work with to those in need.

Payment Arrangements

  •  Pricing is current (excl GST) as of May 2026 and may be subject to change 
  • Payment due 7 days from delivery (unless otherwise arranged). Interest is charged at 10% for outstanding invoices 
  • Payment instructions included on invoice. We accept EFT, cheque, cash and credit card 
  • For any international money wires or abroad EFT a $45 bank fee charge applies 
  • A 50% deposit may be applicable with some orders 

Menu & Drinks 

  • All menus and alcohol are subject to seasonal and supply chain availability 
  • Children over the age of 12 will be charged at adult rates. Children’s meals available 
  • No other food to be served with Piccalilli’s food unless otherwise approved 

Delivery Charges 

  • A $20.00 delivery fee (once per day) applies to all CBD and inner-city suburbs for 9am2pm. Higher delivery fees are applicable outside of these parameters. 

Equipment Charges 

  • All platters and packaging are the property of Piccalilli Catering. If platters or packaging are lost, disposed of, or damaged, Piccalilli reserves the right to charge clients the replacement cost. 
  • Platter and box collection by our drivers shall be charged after 2ndattempt unless alternative pick up or drop off has been arranged with the office. 

Staffing 

  • A nominal staff set up charge for catering may be included in your quote 
  • Piccalilli Catering can provide Event Supervisors, waitstaff and bar staff for food and alcohol service. 
  • Staff are charged out at a minimum of 3 hours. 
  • Staffing charges are from base to base. Staff charges are estimates only and shall be adjusted on your invoice post event.

Allergy Disclaimer 

Whilst all efforts are taken in relation to special diet requests, it must be noted that within our registered and health department and Brisbane City Council approved commercial kitchens we handle nuts, seafood, shellfish, sesame seeds, wheat flour, eggs, fungi and dairy products, along with all manner of fruits, vegetables and meats. Customer dietary requests will be catered for to the best of our ability. Individuals with health threatening allergies or food intolerances might be best suited to provide their own food items. 

Consumption is at your own risk. 

Responsible Service of Alcohol Obligations 

Piccalilli Catering practices responsible service of alcohol in accordance with the Liquor Licensing Act. We reserve the right to refuse alcohol service to those under the age of 18 and to those who are deemed intoxicated or are supplying to minors. Clients will be responsible to ensure the orderly behaviour of their guests and Piccalilli Catering reserves the right to intervene and exclude any guests from service. For a complete house policy on the Responsible service of alcohol please see our policy on our web site. 

Acts of Nature 

Should any act of nature such as an earthquake, fire, flood, civil disturbance or industrial action prevent either the organizer or Piccalilli Catering from carrying out their obligation under this agreement, neither the organiser nor Piccalilli Catering shall be liable for the nonperformance. If Piccalilli Catering cancels due to acts of nature, any deposits held will be refunded. 

Insurance & Damages 

  • The organizer shall be liable for any damage to the premises and artwork or loss of property on the premises prior to, during or after a function by their guests or any other persons attending the function. The client is liable for cleaning costs if applicable.

 

T. 07 3391 7114 |

E. [email protected]

W. www.piccalilli.com.au

ABN: 73 322 121 002